Return Policy

Colleen Simmons is committed to make our customers are 100% satisfied with their purchase. Therefore, If you are not completely satisfied with your purchase (because of quality issues or damage) you may return your purchase to us within 14 days of receipt and receive the refund of your purchase price minus shipping and handling costs, or you may have choice of free replacement after return your purchase. Please contact us by e-mail for return instructions

All items must be returned to Colleen Simmons within 14 days from the time of contacting Colleen Simmons.

All returned items must be in brand-new condition, unused and with the original packaging. Requests to return items due to quality issues, damage during shipping, from us must be accompanied by photos or other evidence that clearly shows the problem with the item received. Paintings with quality issues eg more than a 20% variation (see variation paragraph below) are eligible for a full refund minus shipping costs within 30 days of receiving your order. 

Damaged paintings are extremely rare. Please do not accept packages if they are damaged, creased or torn. Colleen Simmons will not refund paintings if customer accepts a damaged box from the courier or Australia post.

Returns will not be accepted if the painting is custom-made, personalized portraits or there is deliberate damage.

How to Return Artwork

Here is the process for returning an item:

1. Contact us by emailing us at [email protected] with the following information: your name, username, contact phone number, invoice number and details on the return.

• Please use either Australia Post or a reputable carrier to return the artwork. You are responsible for return shipping costs.
• Repack the product in its original packaging materials. If the product is damaged in return shipping due to packaging error, you will be responsible.

Refunds

You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of Colleen Simmons receiving your return, providing it arrives safely. You will be credited for the price of the artwork minus shipping costs. We cannot accept items that have been damaged or altered. You will receive an email when we receive your return.

Variation 

Please note All artworks from Colleen Simmons are 100% hand-painted, and there maybe 5%-20% slight variations. This is accepted by the customers when placing an order, and returns will not be accepted due to slight variation. Variation can occur due to differences in computer monitor colours and/or the nature of the medium eg hand painted are painted by real artists and not exact copies eg a print.