Returns Policy

Colleen Simmons Artist

Colleen Simmons, is an artist, working with acrylics, inks, vinyl, wood, canvas, glass, crystals and many more mediums.

She has had a love of painting and drawing all her life, with colours being her main motivation for her paintings. She loves to see how the colours react with each other, the way they produce different effects and even different colours.

Colleen has had a love for all colours and their combinations and this is what motivates her, her works are also very intuitive. She lets the movement of the paints inspire her. She uses colour to help her get the painting that she wants.

Colleen then use other tools to manipulate the paint depending on how she is feeling at the time, so each and every artwork is unique and individual, even if they are in a series.

Colleen has just started to explore the world of watercolours, charcoal, oils and other mediums. Learning new skills to help improve her work and enjoyment of art.

Colleen has won awards for her artworks of which she is very proud.

Colleen loves what she does and hopes to be able to continue to do what she loves for the rest of her life.

Colleen hopes that her work will bring pleasure and joy to all those seeing it.

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Returns Policy

Returns Policy

Return Policy

Colleen Simmons is committed to make our customers are 100% satisfied with their purchase. Therefore, If you are not completely satisfied with your purchase (because of quality issues or damage) you may return your purchase to us within 14 days of receipt and receive the refund of your purchase price minus shipping and handling costs, or you may have choice of free replacement after return your purchase. Please contact us by e-mail for return instructions

All items must be returned to Colleen Simmons within 14 days from the time of contacting Colleen Simmons.

All returned items must be in brand-new condition, unused and with the original packaging. Requests to return items due to quality issues, damage during shipping, from us must be accompanied by photos or other evidence that clearly shows the problem with the item received. Paintings with quality issues eg more than a 20% variation (see variation paragraph below) are eligible for a full refund minus shipping costs within 30 days of receiving your order.

Damaged paintings are extremely rare. Please do not accept packages if they are damaged, creased or torn. Colleen Simmons will not refund paintings if customer accepts a damaged box from the courier or Australia post.

Returns will not be accepted if the painting is custom-made, personalized portraits or there is deliberate damage.

How to Return Artwork

Here is the process for returning an item:

Contact us by emailing us at [email protected] with the following information: your name, username, contact phone number, invoice number and details on the return.

Please use either Australia Post or a reputable carrier to return the artwork. You are responsible for return shipping costs.
Repack the product in its original packaging materials. If the product is damaged in return shipping due to packaging error, you will be responsible.

Refunds

You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of Colleen Simmons receiving your return, providing it arrives safely. You will be credited for the price of the artwork minus shipping costs. We cannot accept items that have been damaged or altered. You will receive an email when we receive your return.

Variation

Please note All artworks from Colleen Simmons are 100% hand-painted, and there maybe 5%-20% slight variations. This is accepted by the customers when placing an order, and returns will not be accepted due to slight variation. Variation can occur due to differences in computer monitor colours and/or the nature of the medium eg hand painted are painted by real artists and not exact copies eg a print.